The Guest Experience Supervisor works closely with the General Manager in overseeing daily operations of the campground, ensuring employee productivity and providing all guests with quality service prior to and throughout their stay. Tasks may include assistance with staffing, inventory management, safety, guest services, front desk, store and recreation.
Essential Duties and Responsibilities:
• Efficient operation of the campground by supervising and supporting Guest Services to include Front Desk, Store, Recreation, Night hosts, and Guest Guide teams.
• Provide high level of customer service while improving guest satisfaction and raising the net promoter score.
• Ensure all accounting functions at the campground are following OAK procedures including correct and accurate cash handling.
• Effective conflict resolution and critical thinking skills.
• Ability to prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Function as Manager on Duty in the absence of GM and Ops Supervisor.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Seasonal Dates
Mid-February to Mid November
Benefits
Pay for all hours worked.
FHU site with Wi-fi @ $92.30/biweekly.
25% discount in store and on propane
Conditions
RV Required, Partner Jobs Available
Working at our campground:
Moab’s year-round access to thousands of square miles of amazing red rock landscapes, along with the cool waters of the Colorado River, has made it one of the most sought-after outdoor recreation destinations in the American Southwest. Whether you’re into Jeeping, ATV-ing, hiking, fishing, cycling – Moab has it all! Located 15 minutes from Arches National Park, and close to both Dead Horse State Park & Canyonlands National Park! Our fast-paced KOA is open from March 1st – November 4th and features 22 Rustic Cabins, 26 Deluxe Cabins, Pull-Through and Back-In sites, as well as tent sites. Wi-Fi, 24-hour laundry, General Store, and propane on-site.
About Moab KOA Holiday
Moab KOA Holiday is the closest KOA to Arches and Canyonlands national parks as well as Dead Horse Point State Park. Many tour and adventure operators offer transportation to and from the campground. There’s something for everyone— Jeep excursions, ATV tours, whitewater rafting, horseback rides, hiking, canoe and bicycle rentals, rock climbing, hot-air ballooning, skydiving and more. Mountain bike on the legendary Slickrock Bike Trail or take a scenic drive on Route 128. After a day in the sun, take a dip in the pool or relax in the hot tub. The kids will love the playground and yard games. There’s even a safe place for Fido to play in the KampK9. Choose from sites including Pull-Thru RV Sites, RV Sites with KOA Patio or KOA Paw Pen with your own private, fenced-in pet area. No RV? Stay in a Deluxe Cabin with full bathroom and kitchen, Camping Cabins or Tent Sites and take in the magnificent views of the red rocks and La Sal Mountains right from your site.
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